Account Manager (AI Voice · Client Success)

About the Client

Our client is an AI-driven voice solutions company that transforms outbound prospecting. Their platform uses AI voice agents to conduct natural-sounding cold calls at scale, delivering up to 300% more qualified appointments while freeing sales teams to focus on closing deals. With operations growing quickly in Singapore and across the region, they are expanding their Account Management team.

Job Purpose

As an Account Manager, you will be the primary partner for clients, ensuring they get maximum value from the platform. This is a role that blends client success, data insights, and creativity: you’ll manage relationships, optimise call scripts, review performance data, and collaborate with internal teams to deliver tangible outcomes.

Key Responsibilities

• Act as the trusted partner for assigned clients, building strong and lasting relationships.
• Understand client business goals and customise AI call scripts to align with their messaging.
• Review call recordings and platform insights to identify opportunities for improvement.
• Test, iterate, and optimise call scripts to improve conversion and appointment-setting rates.
• Onboard new clients and guide them through best practices for AI-driven cold calling.
• Provide proactive recommendations to maximise ROI on the platform.
• Work with product and engineering teams to channel client feedback into the roadmap.
• Track account performance, prepare reports, and clearly communicate results to clients.

Requirements

• 1+ years of experience in account management, customer success, or sales operations.
• Strong written and verbal communication skills; able to adapt to different client personalities.
• Analytical and creative mindset—comfortable reviewing data and crafting persuasive scripts.
• Ability to handle high volumes of information (e.g., call reviews) and extract key insights.
• Resourceful, proactive, and independent; thrives in a startup / fast-paced environment.
• Passion for sales, marketing, or AI technology is a plus.
• Advantageous: experience in B2B SaaS, outbound sales, or performance marketing.

Why Join

• Opportunity to work with a fast-growing AI company shaping the future of outbound sales.
• High-ownership role where you directly impact client ROI and business outcomes.
• Hybrid/remote flexibility and autonomy in managing client portfolios.
• Career growth opportunities as the company scales across markets.

Application

Apply via LinkedIn Easy Apply or send your CV to [email protected] with subject: Account Manager – AI Voice (Your Name).

Review & Next Steps
We take the time to carefully review every application. As a lean team, we may not be able to reply to each applicant individually. Only shortlisted candidates will be contacted for a confidential discussion.
Thank you for your understanding.

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Posted by
StaffGo Pte Ltd (EA Licence No.: 23C2993)
Poh Yong Shun (EA Personnel Reg. No.: R25152352)