Job Description

Job Summary

Handle customer enquiries via phone and email, manage documents accurately, support daily office tasks, maintain organized records, and assist in preparing basic reports. Provide friendly service to ensure smooth daily operations.

Responsibilities

Respond promptly and clearly to customer enquiries via phone and email to resolve issues and provide information
Organize and manage documents to ensure easy retrieval and accurate record-keeping
Support daily office tasks by coordinating with team members to maintain workflow efficiency
Maintain accurate and up-to-date records to support operational needs and reporting
Assist in preparing basic reports by compiling relevant data to inform team decisions
Deliver friendly and professional service to customers and colleagues to promote a positive work environment