Business Systems Analyst and Developer

JOB DESCRIPTION

Department: Business Engineering

Report to: Manager

Functional Relationships with:

Business users, HQ and external service providers

POSITION PROFILE:

Based in: Yishun

The successful candidate will:

As a Business Systems Analyst and Developer, you will be a key member of the IT team, acting as a versatile bridge between business needs and technical execution. This role is designed for a technology-agnostic problem solver who thrives on variety and enjoys working across a diverse range of platforms and tools.

You will work closely with business stakeholders and cross-functional teams to navigate the complete Software Development Lifecycle (SDLC). Your mission is to gather requirements, design, build, and maintain scalable solutions—selecting the most effective approach whether it involves low-code platforms or traditional development. We are looking for a candidate who is passionate about continuous learning and committed to delivering high-quality IT solutions that drive operational excellence and organizational efficiency.

Key Duties & Responsibilities:

• Manage all phases of application development, from detailed requirements gathering and architectural design to development, testing, deployment, and post-production support.

• Build secure, scalable, and maintainable IT solutions with advanced functionalities, applying best practices and performance optimization, administer the IT platforms, ACL management, support platform upgrading.

• Produce & maintain clear project documentation to ensure future reference, support maintenance, and facilitate knowledge transfer.

• Evaluate and adopt appropriate development platforms and approaches, including low-code/no-code or traditional coding to meet requirement.

• Support ITSM processes implementation, working closely with HQ, conduct user education, knowledge sharing on local adaptation and operational support.

• Collaborate effectively with business users and IT teams to align technical solutions with broader organizational goals and ensure high-quality delivery.

• Liaise with HQ team and external service providers for implementations, enhancements, and troubleshooting.

• Executive any other tasks or roles assigned by superior.

Ability / Competency Required:

• Bachelor’s Degree in Computer Science, Information Systems, or a related technical field.

• Minimum 1–3 years of experience; high-potential fresh graduates with strong internship portfolios in software development will be considered.

• Proficiency in JavaScript, HTML, CSS, SQL, and REST/SOAP APIs for system integration.

• Prior exposure to enterprise platforms such as ServiceNow, Intramart, Microsoft Power Platform,or SharePoint.

• Understanding of the ITIL framework (Incident, Change, Problem and Request Management) and Agile/Scrum methodologies.

• Familiarity with cloud concepts.

• Excellent communication and people skills to effectively liaise with business user and technical teams.

• Strong ability to analyse complex business problems, define root causes, and translate them into structured technical requirements.