Job Description

Job Description & Requirements

Description:

Monitor training effectiveness of programmes delivered
Perform training administration duties and maintain training records
Maintain and develop internal support to achieve service quality standards
Accompany evaluations with meaningful and constructive feedback
Analyze service metrics to identify service gaps and call for improvement
Monitor and evaluate customer service performance on front liner and team level to induce excellence service standard
Maintain library of training resources and aids
Actively support and recommend continuous improvement pertaining to training processes
Contribute to the team culture in a positive manner

Requirements:

* Strong working knowledge in Microsoft Office

* Must hold DACE,ACTA/ACLP

* Good knowledge in WSQ frameworks

* Ability to work within deadlines

* Demonstrate strong instructional writing skills