Customer Account Manager

Responsibilities:

• Manage assigned customer accounts by coordinating order fulfillment, overseeing sales operations, and addressing customer needs promptly
• Build and maintain strong relationships with key customer contacts at commercial and technical levels, ensuring high satisfaction and retention
• Support the Global Account Manager on strategic initiatives, data gathering, and account development activities
• Prepare and process quotations, RFQs, pricing requests, and sales proposals with accuracy and speed
• Track orders, manage delivery schedules, and coordinate internal communication to resolve issues efficiently
• Handle customer queries regarding products, order status, expedites, and post-sales support
• Address and resolve complaints or escalations, collaborating with internal departments for optimal solutions
• Gather customer feedback and market intelligence to inform account strategies and support sales targets
• Maintain accurate records of all account activities, including contacts, orders, proposals, and follow-ups
• Assist in sales forecasting, reporting, and periodic business reviews with customers and internal management
• Contribute to new business opportunities within assigned accounts

Requirements:

• Bachelor’s Degree in Engineering, Business, or a related field preferred
• Minimum 3 years’ experience in sales/account management in the semiconductor, electronics, or industrial sector
• Experience managing customer accounts, processing orders, and supporting commercial negotiations is required
• Strong communication, organization, and problem-solving skills
• Proficiency in CRM platforms and MS Office Suite
• Customer-focused mindset and relationship-building skills
• Ability to work collaboratively with global stakeholders and multifunctional teams
• Results-oriented, proactive, and detail-driven
• Capable of managing multiple priorities and meeting deadlines in a fast-paced environment