Customer Relations Officer

Job Summary

Handle customer enquiries, feedback, and complaints professionally. Follow up on service cases, maintain accurate client records, coordinate with relevant teams, and work towards improving customer satisfaction and service quality.

Responsibilities

• Respond promptly and professionally to customer enquiries, feedback, and complaints to ensure clear communication and resolution
• Follow up on service cases to track progress and confirm timely completion of customer requests
• Maintain accurate and up-to-date client records to support effective case management and reporting
• Coordinate with relevant internal teams to resolve customer issues efficiently and improve service delivery
• Contribute to enhancing customer satisfaction and service quality through proactive problem-solving and communication