Customer Service Officer

About Us

Agape Services is a Christian social enterprise under Far East Organization, whose aim is to provide meaningful employment and benefits to people with disadvantaged background, as a demonstration of the love and teachings of Jesus Christ.

Agape Services offer services in Agape Cleaning, Agape Laundry as well as moving and disposal. We aim to provide employment through our services to the disadvantaged who would otherwise not be able to cope in a regular work environment.

Responsibilities

• Manage customers' complaints, enquiries, issues and feedback
• Support in sales calls to potential customers
• Coordinate and execute new social media marketing initiatives and promotional activities (E.g. Facebook, Instagram, YouTube, Carousell etc.)
• Coordinate the daily operations of the self-storage business (PoS System for Self-Storage - SiteLink, Facility Management, Report Maintenance)
• Support in administrative duties (E.g. Raising Purchase Requests, Quotations, Sending Invoices, Filing)
• Perform any generic customer service functions

Requirements

• Diploma in Business / Marketing / Marketing Communication / Customer Service / Hospitality
• Microsoft Office skills is required
• Minimum 1-2 years of experience in self-storage/ retail industry
• Able to work with multiple stakeholders
• Willing to learn and results driven
• Work Hours: Monday - Friday (9am - 6pm) | Saturday (9am - 1pm)