Essential Duties and Responsibilities:
- Serve as the primary technical contact person for IT end user support services for the Singapore site.
- Technical administrator for IT infrastructure systems (servers, networks and storage systems) and cyber-security operations
- Manage IT office equipment, including printers, telephones, and software applications.
- Monitor system performance, conduct regular security audits and remediation activities.
- Assist in incident response, disaster recovery planning, and backup management.
- Ensure compliance with IT policies and regulatory requirements.
- Document IT infrastructure configurations, system updates, and security procedures.
- Support IT projects, including new technology rollouts, security upgrades, and system enhancements.
- Provide training and documentation to end-users on IT security best practices and system usage.
Education/Experience and Qualifications:
- Possess a Diploma or Bachelor's degree in Information Technology or relevant fields of studies from a recognized institution.
- Between 5 to 8 years of professional experience supporting IT infrastructure and cyber-security operations in a mid-sized business environment.
- Work experience with ITIL methodologies.
- Good experience supporting Microsoft365 suite of products, Windows Servers, office networking and endpoint security solutions.
- Strong preference for candidates with experience from manufacturing environments.