Global Key Account Manager

Responsibilities:

Business & General:

• Own the Key Account across all functions and departments
• Create and execute Key Account Plans aligned with corporate strategy
• Represent Key Account needs and align resources globally
• Develop business cases with sound value propositions
• Set and monitor targets for order intake, revenue, and contribution margin

Building Strategic Partnerships:

• Build relationships towards mutually beneficial partnerships
• Develop and deliver robust value propositions
• Build contractual frameworks and manage customer satisfaction

Financial:

• Define commercial strategies and manage financial models
• Achieve sustainable profitable growth
• Drive revenue and volume growth, and secure volume growth from development to high-volume manufacturing

Customer Roadmaps:

• Commercial: Define and drive the aligned commercial roadmap including revenue and margin, new business outlook and organizational implications
• Operations (with site managers: Optimize portfolio & profitability and offer best value to the customer
• Technology (with D&E): Gain insights into customer’s long-term needs for Technology and use this input in NTS's Technology development enabling future business

Team Leading:

• Lead and inspire a cross-functional, cross-country non-hierarchical account team
• Manage Key Account Team meetings and ensure execution of KA plans
• Influence stakeholders to ensure required support
• Provide the highest point of escalation for the customer within the Key Account Team

Requirements:

• Degree and above in Engineering or Business Management
• You have extensive experience in working with larger customer and a strong affinity with high-tech
• You have demonstrable a minimum of 5 years’ experience in key account management in a demanding high-tech environment
• Naturally you have a sense of commerce and excellent communication skills
• You are decisive, pragmatic, hands-on and decisive
• In addition, you are analytically and organizationally strong, customer-oriented and very solution-oriented
• You are willing to regularly travel to (inter)national customers
• Excellent communication skills