Job Description

Responsibilities

Prepare reports and coordinate meetings to support managerial decision-making and operational efficiency
Manage schedules and control documents to ensure organized and timely administrative processes
Handle confidential information with professionalism and discretion to maintain data security
Collect and analyse customer feedback to monitor service performance and identify areas for enhancement
Collaborate with cross-functional departments to implement improvement initiatives that elevate service quality
Prepare service performance reports to track progress and inform continuous customer experience enhancements