Job Summary:
The Operations Coordinator plays a key role in the smooth execution of catering operations by managing staff scheduling, event logistics, costing, and reporting. This role requires a highly organised and hands-on individual who can coordinate across departments to ensure efficient event planning and seamless service delivery, while upholding the brand’s quality and service standards.
Key Responsibilities:
Scheduling & Manpower Planning
- Plan and manage weekly rosters for kitchen, service, and logistics staff based on confirmed events and operational needs.
- Coordinate with Sales and Event teams to ensure accurate manpower allocation per event.
- Monitor last-minute changes or urgent shifts and adjust schedules promptly.
- Ensure all deployed staff are briefed and scheduled according to client requirements and event SOPs.
Costing & Budget Tracking
- Assist in preparing event-based costing sheets (labour, logistics, transport, rentals).
- Monitor actual manpower and logistics usage vs. planned to identify cost discrepancies.
- Support procurement coordination for third-party services or external rentals.
- Assist in vendor quote comparisons and basic costing decisions for small-scale events.
Operational Reporting & Documentation
- Prepare post-event reports, including manpower records, transport usage, and feedback summaries.
- Maintain records of costings, client-specific logistics requirements, and recurring setup preferences.
- Track operational KPIs (e.g., manpower utilization rate, incident reports, delays).
- Support MOM-compliant documentation such as staff acknowledgement forms, rosters, and claims.
Process Coordination & Improvement
- Liaise with kitchen, warehouse, and service teams to coordinate event setups and delivery flow.
- Assist in implementing SOPs for setup timing, wastage control, and event turnaround efficiency.
- Propose improvements for manpower planning, client setup workflows, and transport scheduling.
General Administrative & Event Support
- Maintain updated event tracking sheets and manpower dashboards.
- Assist with logistical arrangements (e.g., delivery truck routes, equipment checklists).
- Coordinate with external vendors (e.g., freelance servers, drivers, rental suppliers) when required.
- Attend on-site events occasionally to ensure smooth execution and support feedback collection.
Requirements:
- Candidates with or without formal qualifications are welcome. (Having a background in Hospitality, Events Management, or Business is a bonus.)
- Fresh graduates are welcome to apply – training will be provided.
- No prior experience required, but willingness to learn, positive attitude, and good teamwork are essential.
- Able to work on weekends, public holidays, and during peak periods if required.
- Good communication and coordination skills.
- Basic knowledge of Excel/Google Sheets is helpful, but not compulsory.
- Must be organized, responsible, and able to handle fast-paced environments.
- Bilingual ability (e.g. English + Mandarin/Malay/Tamil) is a bonus for liaising with internal teams.
- Knowledge of Singapore’s food hygiene and safety regulations (e.g., SFA guidelines) is a plus.
- Detail-oriented, able to multitask and manage high-volume periods.
- Flexible to work weekends or public holidays during peak events.