Role and Responsibilities
Customer Complaints Handling
- Address customer complaints promptly and professionally, ensuring swift and satisfactory resolutions.
- Collaborate with the Customer Service team to maintain a high level of customer satisfaction.
Credit Notes and Claims Management
- Process credit notes and claims following established procedures and guidelines.
- Coordinate with relevant departments to verify and resolve issues related to credit notes and claims.
Customer and Vendor Contracts
- Monitor and manage customer and vendor contracts, ensuring compliance with agreed terms and conditions.
- Collaborate with the Operations/Procurement teams to renew or negotiate contracts when necessary.
Business Continuous Improvement
- Identify areas for process improvement and implement measures to enhance operational efficiency.
- Lead and facilitate improvement initiatives to optimize workflows and enhance customer service.
Documentation and Reports
- Maintain accurate and up-to-date documentation for all relevant processes and transactions.
- Prepare regular reports on operational activities, customer service, and performance metrics for management review.
Performance Analysis and Monitoring
- Monitor key performance indicators (KPIs) related to operational efficiency and customer service.
- Conduct data analysis to identify areas for improvement and present insights to the management team.
Agency Coordination
- Schedule and coordinate meetings with relevant agencies to discuss operational matters and compliance.
- Ensure effective communication and follow-up with agency representatives.
ISO Audits and Licensing Preparation
- Assist in preparing the organization for ISO audits, ensuring compliance with ISO standards and requirements.
- Collaborate with internal teams to gather necessary documentation for audit purposes.
Requirements
- Diploma/Degree in Business Administration, Supply Chain Management, or a related field.
- Minimum of 3–5 years of experience in operations management, preferably with exposure to customer complaints handling and contract management.
- Strong working knowledge of MS Office applications and data analysis tools.
WA me at http://wa.me/+6598326219 or tele me at @sallytsin
For interested candidates, please send your most recent and updated resume to [email protected]
Tsin Chien Yee Sally
R25127272
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EA License No. 99C4599