Operations & Fulfillment Executive

Mondays Made is a jewelry brand known for its thoughtfully designed collections that inspire self-expression. We are passionate about creating whimsical yet refined pieces that add a sparkle to our customers' lives. We’re seeking a hands-on, detail-oriented and dependable Operations Executive to support the smooth day-to-day running of our business.

Key Responsibilities:

Order Fulfilment

· Pack and process online and in-store orders with care and accuracy

· Ensure all orders are shipped out on time and according to brand standards

Customer Service & After-Sales Support

· Respond to customer queries via email, whatsapp, or social media (training provided)

· Handle returns, exchanges, and warranty requests in a timely and professional manner

· Assist in minor jewelry repairs (training provided)

· Ensure that all returns, exchanges, and warranty requests are properly documented and tracked, with consistent follow-ups until resolution

Inventory & Retail Support

· Conduct regular stock takes

· Replenish stock at our retail outlet and ensure that the retail outlet is well-stocked

· Assist in transferring stock between office and retail locations

Quality Control

· Perform quality checks on new stock arrivals to ensure consistency and standards

· Flag and document any defects or irregularities

Operational Coordination

· Support logistics, such as delivery scheduling, storage organization, and supplies procurement

Other Duties

· Provide support for pop-ups or events when needed

· Assist in streamlining operational workflows as the brand grows

· Take on any other ad-hoc tasks required by the management team

Qualifications & Skills:

· Prior experience in e-commerce or customer service preferred.

· Strong attention to detail and excellent organizational skills

· Comfortable working independently

· Proficient in basic computer tasks (Google Sheets, PowerPoint, etc.)

· Physically able to handle packing and light inventory movement

· Fluent in English.

· Passion for jewelry and/or start-up environment is a plus.

What We Offer:

· Competitive salary based on experience.

· Flexible working hours (44-hour work week)

· Employee discounts on Mondays Made products.

· Opportunities to grow with a fast-growing local brand.

If you're interested in joining our team, please email your CV to [email protected]. We look forward to hearing from you!