PRINCIPAL MANAGER (CLEANING)

Key Responsibilities

Operational Leadership

· Lead and oversee cleaning operations across multiple sites to ensure high standards of service delivery, compliance, and client satisfaction.

· Develop and implement operational strategies to improve productivity, efficiency, and service quality.

· Drive continuous improvement initiatives to enhance performance and operational outcomes.

Team Management and Development

· Supervise and support regional/area managers, site supervisors, and ground staff.

· Lead talent development initiatives, including mentoring, training, and performance management.

· Promote a culture of accountability, professionalism, and safety within the team.

Client Management and Quality Assurance

· Serve as the main point of contact for key clients and stakeholders; resolve complex service issues and maintain strong client relationships.

· Conduct regular site audits, inspections, and quality assurance checks to uphold contract standards.

· Identify and respond to client needs, tailoring services to suit changing requirements.

Budgeting & Financial Oversight

· Manage budgets, forecasts, and financial performance across multiple contracts.

· Identify cost-saving opportunities and implement efficiency measures without compromising quality.

· Oversee procurement needs and ensure alignment with budget and contract requirements.

Compliance and Safety

· Ensure all cleaning operations comply with workplace safety, environmental, and health regulations.

· Enforce company policies and procedures, and participate in the review and development of SOPs.

· Lead incident reporting reviews and support crisis/emergency response planning.

Project & Transition Management

· Lead site mobilization and transition plans for new contracts.

· Coordinate with HR, logistics, and procurement teams for seamless setup and service continuity.

Business Support & Growth

· Collaborate with senior management on tender submissions, pricing strategies, and service proposals.

· Provide operational input for strategic planning and business development.

· Contribute to the identification and development of new business opportunities.

Requirements

Education:

· Bachelor’s degree or diploma in Facilities Management, Business Administration, Environmental Science, or related fields.

Experience:

· Minimum 8–10 years in cleaning or facilities operations, with at least 3–5 years in senior management or leadership roles. Experience in managing multi-site operations is preferred.

Leadership:

· Proven ability to lead large teams, develop staff, and drive performance improvements.

Client Management:

· Strong customer service orientation and experience managing client relationships at a senior level.

Technical Knowledge:

· Familiarity with cleaning standards, industry certifications (NEA Clean Mark, ISO 9001, bizSAFE), and environmental sustainability practices.

Skills:

· Strong analytical and problem-solving skills.

· Excellent communication and interpersonal skills.

· Proficient in operational management software and MS Office.

· Ability to work under pressure and manage competing priorities.