Retail sales supervisors:
- Oversee and co-ordinate sales staff and cashiers
- Assign duties and prepare work schedules for full-time, part-time and contract workers
- Approve payments by cheque and the return of merchandise
- Sell products or services to customers
- Solve problems, such as customer complaints and product shortages
- Maintain inventory and order merchandise
- Prepare reports regarding sales volumes, product supply and human resources
- Assist with areas of a company’s online sales, such as scheduling workers to fulfil orders for pick up or delivery
- Hire, train or arrange training of new sales staff
- Conduct employee performance reviews
- Address problems with an employee
- Maintain the visual standards and image of the store are maintained, such as store displays, signage and cleanliness
- May perform the same duties as workers supervised
- May perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries