SENIOR MANAGER, RESEARCH AND DEVELOPMENT

Summary

He/She will be responsible for managing and developing new accreditation services to run the calibration and testing laboratory service as a profitable business segment. He/she shall have experience and demonstrated Knowledge, skills and abilities as listed below:

Key Duties and Responsibilities (Technical and Development)

· Direct all calibration operations, including personnel management and customer relationships.

· Develop a clear and attainable vision for calibration service delivery.

· Review analyses of activities, costs, operations, and forecast data to evaluate performance.

· Lead the implementation of new service initiatives and drive accountability for results.

· Optimize customer loyalty through effective service delivery and collaborative methods.

· Manage customer escalations and monitor resolutions to meet expectations.

· Participate in customer meetings to ensure alignment and satisfaction.

· Work with direct reports to ensure completion of service delivery activities for new customers.

· Manage the budget and uphold financial discipline to meet financial objectives.

· Support new opportunities and ensure commercial alignment with customers.

· Provide leadership in formulating and administering company policies and best practices.

· Partner with direct reports to build professional development plans and facilitate growth opportunities.

· Establish challenging individual and team performance goals that align with organizational strategies.

· Supervise laboratory operations to ensure precision in the calibration and testing process for the customer’s equipment.

· Ensure all set product quality targets are met and deviations from target quality standards are promptly identified and rectified.

· Liaise with process control operatives with regards to the quality control parameters for calibration and Testing process.

· Ensure preventive maintenance is carried out on laboratory equipment and effective housekeeping is conducted in the laboratories.

· Prepare annual calibration schedule and ensure calibration is carried out on laboratory equipment as scheduled.

· Provide overall guidance, leadership and strategic direction to the Sales, Technical and Quality team.

· Provide periodic reports on the activities and performance of the laboratory function for the attention of the Director.

· Perform any other duties that may be assigned by the Director.

Key Duties and Responsibilities – Quality

· Maintain and continuously improve the QMS in compliance with AS 9100, ISO 9001 and ISO 17025.

· Ensure document control and proper recordkeeping for policies, procedures, and work instructions.

· Develop and monitor quality objectives and key performance indicators (KPIs).

· Serve as the primary contact for accreditation bodies and regulatory agencies.

· Ensure the lab meets all AS 9100, ISO 9001 and ISO/IEC 17025 accreditation requirements.

· Manage accreditation audits, external assessments, and regulatory inspections.

· Plan, execute, and document internal audits to assess compliance and identify risks.

· Investigate nonconformities, implement corrective actions, and verify effectiveness.

· Lead root cause analysis (RCA) and continuous improvement initiatives.

· Ensure personnel involved in testing and certification are qualified, trained, and competent.

· Maintain training records and competency assessments.

· Conduct or coordinate quality system training sessions.

· Identify, assess, and mitigate risks to testing validity and certification decisions.

· Promote continuous improvement initiatives in test methods, certification processes, and quality practices.

· Implement Failure Modes and Effects Analysis (FMEA) or similar methodologies where applicable.

· Address customer complaints and ensure proper investigation and resolution.

· Communicate quality system updates and compliance status to management.

· Work with technical Leads to ensure test and certification results are accurate and reliable.

· Perform any other duties that may be assigned by the Director.

KNOWLEDGE / SKILLS / ABILITIES: (essential Requirements)

· Experience in Setting Up the Calibration Laboratory

· Experience in developing new calibration and Testing methods based on the international standards.

· Experience in managing calibration personnel

· Approved Signatory in Metrology filed (Electronic, Electrical, Temperature, Mechanical, Dimensional and Mechanical Testing) – minimum of five Metrology fields required

· Certified internal Auditor for AS 9100, ISO 9001 and ISO 17025.

· Certification in Lead Auditor for ISO 9001.

· Develop the current state/future state for the calibration department.

· Skilled in internal/External auditing, objective evidence assessment, and risk-based decision-making.

· Strong technical writing skills for SOPs, audit reports, and compliance documentation. Ability to clearly explain complex concepts to technical staff, management, and external auditors.

· Knowledge of statistics and the ability to apply them in developing and documenting test or calibration uncertainty budget tables as per national and international standards.

· Full knowledge in Metrology (Electronic, Electrical, Temperature, Mechanical & Dimensional), Instrumentation, calibrations and Testing.

· Metrology laboratory practices and calibration data collection, familiarity with national and international standards, is also essential.

· Critical Thinking & Problem-Solving: Ability to analyse complex quality and compliance issues, identify root causes, and implement effective corrective actions.

· Proficient in quality management software, document control systems, and data analysis tools. Familiarity with word processing, spreadsheets, and database software.

· Ability to manage multiple priorities, meet deadlines, and maintain structured documentation.

· Interpersonal & Leadership Skills: Ability to lead cross-functional teams, unite staff under quality objectives, and foster a culture of continuous improvement. Must be able to build consensus and manage conflict diplomatically.

· Attention to Detail: Strong ability to detect nonconformities, inconsistencies, and process deviations.

· Skilled in eliciting precise information from staff, auditors, and stakeholders with diverse technical backgrounds.

· Ability to work effectively with individuals from varied professional and cultural backgrounds.

Eligibility Criteria:

· Must be a BE / B. Tech in Electrical or Electronics & Communications, or its equivalent/above in any Engineering field.

· Must have managed a Calibration Lab for at least 7+ Years, overall experience 12+ Years

· Familiar with AS 9100, ISO 9001 and ISO 17025 Calibration Quality System Requirements and certifications.

· Troubleshooting techniques

· Able to work in a fast-paced environment.

· Ability To Work Under Pressure.

· Ability To Manage Multiple Tasks and throughput tasks

· Will be expected to be involved in the project at Jurong Island or overseas

· Must possess a driving licence

· Travel – 90% (Local & Oversea) within the short notice period

· Able to commit to club hours, weekends and public holidays.

· Rotational shift- Monday to Friday or Wednesday to Sunday.

· Able to commit to irregular working hrs - 6 am to 2 pm (rotating shifts)

· No weekend off day