Senior/Customer Service Representative

• Manage Customer production order releases inclusive weekend support if require
• Drive Customer Service Index to improve operational indices for customers.
• Purchase Order Management. Acknowledge purchase orders within 24 hours, maintain/cancel redundant purchase orders and ensure correct shipping address. Ensure there is always an active purchase order with pricing in SAP setup by Account Manager
• Assist Account Manager with customer’s material liability (EXOB – Excess and Obsolescence) to minimize STATS ChipPAC revenue exposure
• Analyze WIP projection daily & highlight any potential issues in missing daily shipment commit with actively alerted customer & handle customer request/complaints in a timely manner, actively and reasonably resolve them, control the deterioration of the situation, improve customer satisfaction
• Meet or exceed forecasted revenue. Ensure production and service billings and invoiced promptly with minimal debit / credit notes
• Handle with Shipping on inbound/outbound requests
• Make arrangements for customer visits and maintain good relationships with customer

Job Requirements:

• Diploma (E3) and Degree (E4) graduate in any discipline
• 3 years of working experience in sub-contractor environment preferred
• Strong Supply Chain background, experience in production planning
• Preferably experienced in the area of Customer Service & Planning in manufacturing environment
• Friendly, patient, good interpersonal and communication skills
• Possess problem solving capability