Service Department Manager (Forklift, Machinery Industry)

• Company: Forklift Supplier
• Location: Canberra (Nearest MRT)
• Car Allowance: S$1,000 (Company car provided)

Job Description:

Our client is seeking a Service Department Manager to oversee a team of mechanics responsible for on-site forklift repairs and regular maintenance. The ideal candidate should have experience in the forklift or heavy machinery industry and be capable of managing both people and operations, while ensuring high service standards and customer satisfaction.

Key Responsibilities

• Supervise and manage a team of foreign mechanics handling forklift repair and maintenance services.
• Conduct daily morning meetings to assign mechanics to customer sites for repair or scheduled maintenance.
• Monitor work quality and performance of mechanics through regular site visits.
• Serve as the primary communication bridge between the company and customers for service-related issues.
• Manage supplier relationships.
• Lead the hiring, onboarding, and training of new local mechanics to build a more balanced and sustainable workforce.
• Support continuous improvement in service efficiency, customer satisfaction, and safety standards.

Job Requirements:

• Proven experience in forklift, automotive, construction machinery, or related mechanical service industries.
• Prior experience in managing service teams or workshop operations is preferred, but someone with no management experience is also welcomed.
• Strong communication skills with the ability to liaise effectively with both internal staff and external customers.
• Willingness to visit customer sites to understand service conditions and staff performance.
• Ability to manage a multicultural team.
• Possess a class 3 driving license with own transport will be an added advantage.

Interested applicants please apply directly for further shortlisting review.

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