Technical Officer (Technical Support)

Job Responsibilities:

• Attend to reported gas incidents and gas supply abnormalities such as gas fires, poor gas supply pressure, suspected gas leaks, etc.

• Perform site investigations and rectification work inclusive of co-ordination work with the relevant authorities (e.g. SPPG, SCDF, HDB, EMA) and other external agencies and submission of reports.

• Investigate and report on abnormalities related to meter readings.

• Manage meter cut-off and handle matters related to overdue account.

• Respond to customer service requests, such as installing/ replacing/ troubleshooting gas appliances, servicing gas stoves, conducting soundness tests on gas installations, etc.

• Handle customers’ enquiries/ feedback and service recoveries.

• Perform any other duties as assigned by supervisor.

Requirements:

• Diploma in Mechanical or any Engineering discipline.

• Relevant work experience and technical knowledge in gas, plumbing, sanitary, or electrical systems will be an advantage.

• Able to work independently and as a team player.

• Possess good interpersonal and communication skills, with experience in contract management and customer service.

• Possess a driving license (class 3).