The Technical Supervisor will oversee the operations of the water dispenser servicing and maintenance department. This role involves setting up and managing the service workshop, supervising a team of indoor and field technicians, managing spare parts inventory, conducting training sessions, and drafting comprehensive servicing and maintenance Standard Operating Procedures (SOPs). The supervisor ensures all service activities comply with quality and safety standards to maintain operational excellence and customer satisfaction.
- Setup & Manage Service Workshop - Establish and organize a fully functional service workshop, including layout planning, tools, equipment procurement, and ensuring a safe working environment.
- Team Supervision & Leadership - Lead, supervise, and coordinate a team of service technicians, assigning daily tasks, monitoring performance, and supporting skill development to maintain high productivity and quality standards.
- Spare Parts Inventory Management - Oversee the inventory of spare parts to ensure availability, proper storage, tracking, and timely replenishment to avoid service delays.
- Training & Development - Plan and conduct regular technical training and refresher courses for technicians to keep the team updated on the latest maintenance techniques, safety procedures, and equipment handling.
- Drafting SOPs - Develop, review, and continuously improve Standard Operating Procedures (SOPs) related to servicing, preventive maintenance, troubleshooting, and repair for water dispensers.
- Quality & Safety Compliance - Ensure all activities comply with industry safety standards and internal quality policies; conduct periodic audits and implement corrective actions as needed.
- Reporting & Documentation - Maintain accurate records of service activities, inventory usage, training sessions, and performance metrics; prepare regular reports for management review.
- Customer Support Oversight - Work closely with the customer service team to address feedbacks, faulty dispensers, ensure timely resolution of technical issues, and maintain high levels of customer satisfaction.
- Work Environment - The role requires working in a service workshop environment with occasional visits to field service locations. Safety gear and adherence to health and safety protocols are mandatory.
Requirements
- Minimum 2-3 years’ experience.
- Possess at least a diploma in Electrical or Mechanical Engineering, or related field.
- Proven experience in supervising a technical service team, preferably in water dispenser maintenance or similar appliance servicing.
- Hands-on experience in installation, servicing & maintenance of various types of drinking water dispensers, water coolers and water filtration systems. Including floor standing and table top POU (Point-of-Use) dispensers.
- Able to troubleshoot mechanical, electrical, refrigeration and common faults.
- Experience in workshop setup and inventory control.
- Ability to draft clear and concise SOPs and training materials.
- Excellent leadership, communication, and organizational skills.
- Proficient in using Microsoft office for record keeping and reporting.
- Safety-oriented with a good understanding of workplace safety standards (BizSafe).
- Ability to manage multiple tasks and work under pressure.
- 5.5 work days
- Class 3 Licence preferred