TRAINING EXECUTIVE AND ADMINISTRATION

Responsibilities of a Training Executive

1. Training Operations & Administration

• Coordinate and oversee training schedules, ensuring adherence to standard operating procedures.
• Manage administrative tasks such as attendance tracking, course material preparation, and enrollment processes.
• Liaise with learners, trainers, and relevant departments to ensure smooth program execution.
• Maintain and monitor learning management systems and training records.

2. Learner Management & Customer Service

• Collaborate with sales and marketing teams to promote training courses and maximize enrollment rates.
• Build and maintain strong relationships with learners to achieve high customer satisfaction.
• Address and resolve customer inquiries and feedback promptly.
• Facilitate effective learning experiences for participants.

3. Curriculum Development & Training Delivery

• Design and develop training programs and materials tailored to organizational needs.
• Facilitate in-person and online training sessions.
• Evaluate the effectiveness of training programs through feedback and performance metrics.
• Collaborate with department heads to tailor training plans.

4. Compliance & Quality Assurance

• Ensure training programs meet industry regulations, certifications, and company policies.
• Manage training budgets and resources effectively.
• Liaise with external training vendors and authorities for course registration and compliance.
• Prepare and present reports and statistics related to training activities.

Qualifications & Skills Required

• Possess a Diploma or Degree in any discipline.
• Proficient in MS Office applications and familiar with digitized learning systems.
• Minimum of 2 years of related experience in training or educational roles.
• Familiarity with the Workforce Skills Qualifications (WSQ) framework and SkillsFuture Singapore (SSG) ,TP Gateway, CFA/BCLS platforms is advantageous.
• Self-motivated team player with the ability to work independently and multi-task to meet competing deadlines
• Pro-active and meticulous with good analytical, problem solving and follow-up skills