Workshop Manager - Automotive

Job Description

• Overall responsible for the Profit & Loss for Workshop Business Unit.
• Oversees and manage the daily operations of the Workshop Business Unit .
• To increase the sales & profit of the Workshop Business Unit through expansion of customer base & growing more business with each customer
• Identify & introduce new service opportunities
• Manage the schedule of workshop repair jobs & technician team efficiently & effectively to meet customers expectation of vehicle short downtime in the workshop.
• To achieve high level of customer satisfaction
• Develop & enhance strong rapport & relationship with customers
• Develop & enhance strong service brand image
• Train & develop a knowledgeable and technically strong service team (technicians & service advisors) to support the customers, improve the workshop processes and increase productivity.
• To manage the 24/7 vehicle recovery.
• To be involve in adhoc project (if any)
• To comply with company’s policy and systems
• To assist in other department when necessary and required
• Be able to attend to customers as and when required, including Sundays and Public Holidays and after office hours.
• To have the right working attitude towards your job and your colleagues; and
• Any and all other duties which the Company may at any time assign to you.
• Achieve annual sales target and Nett Profit target
• Customer Satisfaction level for workshop service
• Efficiently and professionally running a workshop

Requirements:

• Degree holder in Mechanical / Electrical / Electronic Engineering or its equivalent with at least 5 years in the operation environment preferably from automotive industry.
• Minimum 5 years’ of relevant experience.
• Highly self-motivated with good business acumen.
• Knowledge of various tools, equipment and procedures in workshops for troubleshooting and repairing vehicles will have an added advantage.
• Knowledge and experience in Risk and Quality Management.
• Able to lead by example, analytical, and innovative.
• Able to speak Mandarin