Shop Reviews

Totally rubbish telecom. Weak connection. It's the only telecom that creates problems when porting to other providers. MOST TROUBLESOME TELECOM.

Awful and slow service by the staff. If unable to handle the load, why offer Shopee parcel collection in the first place? They allow others to cut the queue just because it benefits their sales.

I paid to port my number to SIMBA, but the port-in request was rejected. (Perhaps staff typed my name incorrectly? No real explanation was given.) I had to pay AGAIN just to resubmit a new port-in request. The worst part is they don’t refund for their mistake in rejecting my port-in request. Imagine paying for a service, not getting it, and not even receiving a refund or any attempt to fix the mistake. Is this a scam?

I called so many times for 3 days, but no one ever answered. If your staff isn't willing to help via phone, just don't put your contact number there. It really triggers us who need help at that moment. Some will just go to that venue and scold your staff. Ask your staff to be more alert about this matter. Why in the world do we call if not for help? If you really don't want to answer the phone, just remove the number from Google.

Barn did a great job helping me switch my SIM card to eSIM! Thank you so much for the fast and efficient service; highly recommend him!

I regret choosing the self-pickup option for the SIM card. When I came on a Saturday afternoon (14 Sep 2024), there was a long queue. When I came again on Sunday (15 Sep 2024), apparently their break was from 3-4 pm, and I arrived at 3:05 pm. They said that this was stated online, but I don’t see it in the email. I guess I will have to come by again another day, haha. So far, I am regretting my decision to port over to Simba. I am only doing it for my parents’ $5 senior plan.

Crowded and small, the wait was quite long, and customer service was average.

From start to finish, Timothy demonstrated a deep understanding of his field and went above and beyond to ensure that my needs were met. I would highly recommend Timothy to anyone seeking top-notch service in the field of information provision. Thank you, Timothy, for your outstanding work!

Barn was excellent. Definitely 100 times better than those handling emails from behind a keyboard. He was patient and even took the effort to explain the procedure. Thanks Barn!

I’m only rating this for their eSIM. DO NOT GET THEIR ESIM! Because the only way to terminate it is through this link they send you after you’ve submitted the termination form via email. Guess what, you will never be able to complete it. I’ve tried using both passport and NRIC, and neither registered. I then emailed them with screenshots about the problem. No reply. And they proceeded to charge me!