Shop Reviews

Terrible system. For the entire two hours, the microphone volume was inconsistently soft and loud. Worse, the speaker kept making a sharp siren noise; I'm not sure if the room was too small. We entered the room a few minutes after 9 pm because the staff was cleaning it. However, our room time ended 5 minutes before 11 pm. We could have sung another song if Teo Heng at Canberra hadn't shortchanged me and my girlfriend. Lousy system and bad service.

"Good service! Rooms were very clean and new."

"Nice place to spend time. I got a small room for four."

"Some songs still haven't been updated. Convenient location."

The old woman working at the counter gave us death stares and didn't want to let us in, apparently because we looked like gangsters. They told us to come at 8:15, so we waited outside. When we returned at 8:15, because we didn't have a booking, they gave our table to a couple who arrived later. Absolutely shameful!

First time writing a review here— I usually don’t bother with reviews, especially for companies that clearly have no intention of improving customer experience. Ironically, their email signature is “Customer Experience.” Like many others here, I deeply regret switching from Singtel to SIMBA after seeing their flashy SGD 29.90 for 10Gbps offer. As the saying goes: you get what you pay for. Here’s our story: We scheduled a free activation for March 5, 2025. Unfortunately, my wife missed the appointment, and no one was home. Surprisingly, the line was marked as “activated” by the technician—even though no one was there. We used the connection smoothly for a few weeks until March 27, when suddenly there was no internet. Our ASUS router started prompting daily: “Check with ISP.” Thinking an in-person visit would resolve things faster, my wife went to one of their retail stores. She provided all her personal details, only to be told there was no record of anything, and that she had to wait for an email from the broadband team. It was a wasted trip. Despite following up via email and Facebook, it took over a week for them to respond—and only then did they inform us that the activation was incomplete and that we now had to pay SGD 70 for a technician visit. Customer experience so far: * No notification that activation had failed since March 5, even though the internet was activated * Wasted trip to their store with no support * Long wait times with generic, AI-generated/refined replies * No direct contact—email signatures lack any phone extension or DID. They won’t call, no matter how you request it. Once you’ve signed up, that’s it. You’re locked in under their terms and conditions. No matter what you explain politely or how frustrated you are, their team gives canned responses and hides behind policy. Any issues? Too bad. They take their own sweet time to respond. You’re stuck in a 365-day contract unless you’re willing to pay the price to leave early. That’s the feeling their support wanted customers to perceive. If they really wanted to improve, they wouldn’t want customers to perceive that. So yes, SGD 29.90 sounds like a good deal—but this is exactly what you’re signing up for. Beware.

Very good. I got M1 Maxx here last time, as they recommended it instead of Simba because the coverage is better. I saw another person getting M1 Maxx here a while back too, though I think there are other telcos available, but I didn't ask. I asked them why they were using Simba and if they could use another telco. They said they could open the bill under another company or something. I didn't really understand, but it's good.

"Useless staff. They couldn't tell the difference between prepaid and postpaid plans. The service expires after 30 days, and I wasn't informed of this! It was a super inconvenience to travel all the way to Orchard! And the line quality is no good!"

Ben and Keith are super friendly and funny. They explained everything very clearly and have a good attitude. Thank you!

"I appreciate the staff that makes dealing with SIMBA easy and fast, without compromising professionalism. Thank you for helping me port my number."