Shop Reviews

I am a regular customer at this shop and have no problem using my POSB debit card. Today, I presented my POSB debit card, expiring in 2027. The lady, called Moyan, did not know how to process the debit card and kept saying it was not working. If Sushi Express is not fulfilling this deal willingly, then don't display the POSB deal. The way this lady, called Moyan, speaks to the customers is impolite and unfriendly. Highly not recommended!!! 😡😡😡 I will not be going back!

The lady has an attitude issue. We asked about the promotion in the shop, which involved a review. She didn't even reply to us. She just kept quiet. This showed she knew nothing and was not interested in promoting the company's campaign. Horrible attitude.

What a steal! Unbelievable prices – I can feed my whole family without breaking the bank 🤭 My whole-hearted approval and my kids love it 🥰 …

Here's the lightly edited review: I had a fantastic experience at Canberra Sushi Go Go! I visited in the late afternoon yesterday and was greeted by the lovely staff member, Kok Chin, who welcomed me with a warm smile. Despite being busy and working alone, she took pride in her job and made my day with her exceptional customer service. The sushi was fresh and delicious, and the service was excellent even during a busy time. The prices were also very reasonable. Thank you, Kok Chin, for making my visit so enjoyable!

Nice and cosy store that stocks up on sushi bento all day. Love the variety! Sushi is very nice and fresh.

The fresh food and good quality mineral water improved my health.

My experience today at Canberra Plaza Gogo Sushi: While I was queuing to make payment, I noticed a promotion tag at the counter offering $1 off with a minimum spend of $12. When it was my turn to pay, I saw my total was exactly $12, so I informed the counter person and pointed to the tag. She then told me to wait a minute and called for her superior. The superior arrived and explained that the promotion required a review (a survey). I agreed to do so and stepped aside to scan the code for the review, allowing others to make their payments first. Just a few seconds after I accessed the review website, he suddenly added that the $1 off (with a minimum $12 spend) was only eligible for the next purchase. So I said 'never mind' and just paid the total bill of $12. I was a bit unhappy with the service because the promotion tag did not clearly state that the offer was only for a next purchase, and the superior had not explained this in detail earlier.

Staff member Tan Siew Woo was helpful and attentive.

I often buy sushi from this outlet as it is the nearest. But there are times I feel that the staff there have better customer service than the female manager. I commend the staff, but I hope the manager could at least be better at customer service.

You'll be spoiled for choice at an economical price; similar servings definitely cost more at the mall. It was $5.50 before the pandemic, but now it costs $7. Though I am eating less frequently, this price point is still cheaper than Genki. Don't get me wrong, I am a premium member with Genki, but their combinations are better. I always grab their salmon bento.