Walked out, forgetting to take my receipt and bonus stamp receipt. Walked back in to retrieve it. No other customers were at the checkout I used earlier, but a staff member had just walked away from it and was putting a receipt in the waste paper basket. I “dug” it out (there were only 2 other receipts in the barely used basket), and the staff member said I was lucky she hadn't torn it up. The issue wasn’t whether it was torn or not; the issue was, where was the bonus stamp receipt that had been taken from the bottom of the purchase receipt?
Another experience over the past year:
I was queuing for the self-checkout counter; one other person was ahead of me. It was 10:28 PM, but 7 of the 8 self-checkout counters were already closed. As I was approaching the last one after the previous person was done, the staff member said it was already closed and that I had to go to the cashier counter, which had a queue building up. They always close down the self-checkout counters at 10:30 PM, and by that time, only one cashier counter is still open. Of course, I just put the item back and walked off, as it wasn’t the first time I had had a bad experience there.
Two other experiences involved being told the NETS machine was already closed at the cashier counter. Another time, my card was not working, although I used it every day and had used it at the same NTUC the day before; another staff member beside them also nodded, indicating it wasn't working. It was working, by the way, and I know how POS and NETS machines work. All three previous experiences regarding the POS/NETS being closed were with the same staff member and all occurred around 10:30 PM. What coincidences!
There was also a time I was looking at the Halal poultry section and found pork meat placed right there. I was there around 10:40 PM, and most of the chilled product lights were switched off or had blinds covering them. This just showed how the staff members simply switch the lights off and roll down the blinds without checking.
Of course, there were times when I had a good experience. For example, when I left a bag of groceries behind and was walking back, a staff member actually went out with my bag to pass it to me at the escalator.
Here's an edited version of the review, focusing on grammar and minor improvements while retaining the original meaning and sentiment:
"I am writing to express my dissatisfaction with a recent experience I had at the self-checkout facility in your store.
While using the self-checkout, I encountered difficulties with the machine, particularly regarding the payment transaction. Unfortunately, I was not informed that removing items from the machine during payment could result in the transaction being locked. The staff who assisted with unlocking the machine did not provide clear instructions, leading to further issues.
I understand that using the self-checkout may require some familiarity, but it would be greatly beneficial for customers if explicit instructions or warnings were provided on the machine itself. Additionally, the staff's response was less than satisfactory, as they became rude and impatient without adequately explaining the situation.
I kindly request that NTUC Canberra Plaza considers retraining its staff to handle such situations with more patience and politeness. Furthermore, providing clearer instructions at the self-checkout machines can prevent misunderstandings and improve the overall customer experience.
I hope for a positive resolution and an enhanced shopping experience at NTUC Canberra Plaza."
Quite shocked to see the condition of this wrap during my visit on 11th May. It was extremely mouldy. The best before date was clearly stated as 3rd July. Would the department staff or branch manager please look into this seriously? Thank you.
The watermelon was not fresh. I bought it on the way home. When I tried to eat it, I noticed it had already turned sour, so I had to discard the whole piece.
I was served by Jessica Yip a few times before and found her to be curt and unfriendly. She always had a long face. She offered no smiles, "please," or "thank you" when completing payment transactions. Her attitude was super terrible and horrible. đź‘Ž
Seriously, NTUC should send her for retraining or place her in a non-frontline position instead of letting her ruin customers’ buying experience and mood at the Canberra outlet.
Came across a staff member named Indrani on Sunday, December 8, 2024, at 7:30 PM, who was very unfriendly and pulling a long face when we approached the self-checkout counter. The machine stopped halfway and prompted for assistance, and when I approached her, she came unwillingly to tap it to proceed. I asked if I should weigh the apples. She did not reply or acknowledge me at all but simply walked away and came back with the price sticker, which she handed over to me with a sullen expression. Come on, we don't want this kind of attitude. This is the first time I've encountered such a rude NTUC staff member!
The staff is so unfriendly, unhelpful, and unreasonable at the self-checkout counter! They refused to help and refused to let me go over to the cashier! They need to understand that not every customer is familiar with how their self-checkout system works!
If you’re looking for a wider range of products and brands, this NTUC FairPrice outlet might not be the best for you.
Nonetheless, it provides sufficient quality products for the neighbourhood in Canberra, including fresh vegetables, meat, frozen foods, seafood, and more.
They also have OCBC and DBS/POSB ATMs inside if you require simple banking facilities.
A good point is that it’s on the same level as the car park, so after groceries, you can simply walk to your lot and load up your stuff.