Shop Reviews

I'm very satisfied with your cashier, Indrani. She's helpful and friendly. She approached me spontaneously when I was trying to use the "Scan N Go" machine. Thank you!

I was quite shocked to see the condition of this wrap during my visit on May 11th. It was extremely moldy, and the best-before date was clearly July 3rd. Would the department staff or branch manager please look into this seriously? Thank you.

The meat and vegetables I bought were not fresh, even though they were purchased at the usual price.

I am writing to express my dissatisfaction with my recent experience at the auto checkout facility in your store. While using the auto checkout, I encountered difficulties with the machine, particularly regarding the payment transaction. Unfortunately, I was not informed that removing items from the machine while making payment could lock the transaction. The staff, who assisted in unlocking the machine, did not provide clear instructions, leading to further issues. I understand that using the auto checkout may require some familiarity, but it would be greatly beneficial for customers if there were explicit instructions or warnings on the machine itself. Additionally, the staff's response was less than satisfactory, as they became rude and impatient without adequately explaining the situation. I kindly request that NTUC Canberra Plaza consider retraining its staff to handle such situations with more patience and politeness. Furthermore, providing clearer instructions at the auto checkout machines can prevent misunderstandings and improve the overall customer experience. I hope for a positive resolution and an enhanced shopping experience at NTUC Canberra Plaza.

Walked out, forgetting to take my receipt and bonus stamp receipt. I walked back in to retrieve it. No other customers were at the checkout I used earlier, but a staff member had just walked away from it and was putting a receipt in the wastepaper basket. I “dug” it out (there were only two other receipts in the barely used basket). The staff member said I was lucky she hadn't torn it up. The issue wasn’t whether it was torn or not; the issue was, where was the bonus stamp receipt that was taken from the bottom of the purchase receipt? Another experience over the past year: I was queuing for the checkout counter, with one other person ahead of me. It was 10:28 PM, but seven of the eight checkout counters were already closed. As I was approaching the last one after the previous person was done, the staff member said it was already closed, and that I should go to the cashier counter, which had a queue building up. They always closed the self-checkout counters at 10:30 PM, and by that time only one cashier counter was still open. Of course I just put the item back and walked off, as it wasn’t the first time I had a bad experience there. Two other experiences involved being told the NETS machine was already closed at the cashier counter, and another time, that my card wasn't working, although I use it every day and had used it at the same NTUC the day before. Another staff member beside her nodded as well, confirming it wasn’t working. It was working, by the way, and I know how a POS and NETS machine work. All three previous experiences regarding the POS/NETS being closed were with the same staff member, and it was all around 10:30 PM. What coincidences! There was also a time when I was looking at the HALAL poultry section and found that there was PORK meat placed right there. I was there around 10:40 PM at the time, and most of the chilled products' lights were switched off or had blinds covering them. This just showed how the staff members switched the lights off and rolled the blinds down without checking. Of course, there were times when I had a good experience. When I left a bag of groceries behind and was walking back, a staff member actually went out with my bag to give it to me at the escalator.

""So many items were out of stock (see photo). I attempted to use a Shopee voucher for winter melon, but I was told to return after March 25th or switch to a lower-value item. Since it was too inconvenient to return, I chose the lower-value item. I won't be buying another voucher for this chain again.""

The drinks weren't good. I was expectant and looking forward to them; however, the passion fruit green tea didn't have any tea taste, nor did the tea latte, which was supposed to have a strong, double flavor.

Friendly staff, especially the person taking the order. The milk tea is nice, and the pearls/bubbles are chewy. If you like strong tea, you can order their double tea latte.

I like their cute bubble tea egg pancake. It comes in original and taro-flavored egg pancakes, which are only available at the Canberra outlet. The pancake is soft and fluffy, and the taro filling isn't too sweet. I hope they come out with new flavors like cheese and chocolate 😋. I also tried their monthly drink (June edition), the Yakult Kiwi Green Tea, which was refreshing and nice.

"Closed shell outlets today without any warning beforehand. I bought a Shopee voucher today, and they don't allow refunds. It's barbaric. Expect people who stay in Sengkang to go to town to redeem it. This is another joke. They do nothing to chase Shopee for updates. They want to purposely wait until the voucher expires so they can cheat customers out of their money. Your company's attitude really shows."