Shop Reviews

"I appreciate the staff that makes dealing with SIMBA easy and fast, without compromising professionalism. Thanks for helping me port my number."

Ben and Keith are super friendly and funny. They explained everything very clearly. They have a good attitude. Thank you!

"Useless staff. They couldn't tell the difference between prepaid and postpaid. The service expires after 30 days, and I wasn't informed of this! It was a super inconvenience to travel all the way to Orchard! And the line quality is no good!"

I recently decided to give SIMBA a shot since the bills for Singtel were getting insane. It has been two weeks with them, and I can honestly say that it has been the worst experience so far. I have been getting a 1-bar signal (maximum 2 bars) whenever I am home. My house is not anywhere “ulu” or “deserted” by any means; my signal has always been full bars with other providers. I tried reaching out to them via the customer service option on their app and was redirected to sending an email. After sending the email, an automated email was sent to me, directing me to fill in a webform to illustrate my problems again. After hours, someone from SIMBA replied and asked a series of questions, and I was told to reply to the email directly. Guess what? An automated email told me to remake the same webform again. This time, they replied after a few days, asking me for details like my mobile number and email address???? Seriously? You sent me an email asking for my email address? My mobile number has been asked over and over again when filling out your webform. After being left hanging for a few days, this is not the type of update I hoped to hear. Due to the lousy connectivity, people cannot contact me through my line sometimes, and I lost a few business and job opportunities. I signed up for the plan mainly for the add-on data roaming. The local connection is already horrendous; I cannot imagine the connection when I am overseas. Maybe I will be left to decompose somewhere. To sum up, the quality and customer support are horrible. I just ported in, but I will port out soon. Anyway, I’m being forced to give a 1-star review. If there was a negative option, this would be a -10 at least. I'm not sure why this is rated 4.1 stars on Google. Just don’t sign up; trust me.

Very good. I got M1 Maxx here last time, as they recommended it instead of Simba because the coverage is better. I saw another person doing M1 Maxx here a while back too, though I think there are other telcos available, but I didn't ask. I asked them why they were using Simba, and if they could use another telco. They said they could open the bill under another company or something. I didn't really understand, but it's good.

First time writing a review here— I usually don’t bother with reviews, especially for companies that clearly have no intention of improving customer experience. Ironically, their email signature is “Customer Experience.” Well, like many others here, I deeply regret switching from Singtel to SIMBA after seeing their flashy SGD 29.90 for 10Gbps offer. As the saying goes: you get what you pay for. Here’s our story: We scheduled a free activation for March 5, 2025. Unfortunately, my wife missed the appointment and no one was home. Surprisingly, the line was marked as “activated” by the technician—even though no one was there. We used the connection smoothly for a few weeks until March 27, when suddenly there was no internet. Our ASUS router started prompting daily: “Check with ISP.” Thinking an in-person visit would resolve things faster, my wife went to one of their retail stores. She provided all her personal details, only to be told there was no record of anything, and that she had to wait for an email from the broadband team. It was a wasted trip. Despite following up via email and Facebook, it took over a week for them to respond—and only then did they inform us that the activation was incomplete and that we now had to pay SGD 70 for a technician visit. Customer experience so far: * No notification that activation had failed since March 5 and internet was activated * Wasted trip to their store with no support * Long wait times with generic, AI-generated/refined replies * No direct contact—email signatures lack any phone extension or DID. They won’t call, no matter how you request it. Once you’ve signed up, that’s it. You’re locked in under their T&Cs. No matter what you explain politely or how frustrated you are, their team gives canned responses and hides behind policy. Any issues? Too bad. They take their own sweet time to respond. You’re stuck in a 365-day contract unless you’re willing to pay the price to leave early. That’s the feeling their support wanted customers to perceive. If they really wanted to improve, they wouldn’t want customers to perceive that. So yes, SGD 29.90 sounds like a good deal—but this is exactly what you’re signing up for. Beware.

Root beer is so nice. The burger is good. The food and drink collections are at two separate counters. You have to collect your food opposite the shop. To collect your drink, you have to give the receipt to the counter staff inside the shop.

"I ordered the beef coney dog combo and was disappointed. The hotdog wasn't snappy, and the topping was cold. Even the curly fries were cold when served. Only the root beer was good."

It's good to see A&W returning to the Singapore market. It's a nostalgic childhood fast food that I grew up with. The interior design is welcoming, with a spacious layout that's family-friendly. The staff are friendly and attentive. I love their root beer server.

Good food, conveniently located on level 1 opposite the MRT. I had the mozza burger, fried chicken, and cheeseburger. The mozza burger is awesome, with a great portion and lots of vegetables. The fried chicken is a little salty, but overall very tasty and yummy. The best part is that curly fries are served, along with a huge root beer float. The mug is satisfying to drink from. Service is decent. At an estimated $10 per person, it’s alright. The standards are above McDonald's, and slightly below Shake Shack. I will return.