NAN YANG DAO 南洋岛

Here's the edited review: **Salted Egg Chicken Fried Rice** The fried rice was bland, and the chicken was under-seasoned. The salted egg sauce was also bland. The portion was small for the price we paid. **XO Sauce Fried Carrot Cake** This was the only one that was decent. It did not have any wok flavour. The portion size was also small. **Fried Pork Belly Rice Bowl** The pork belly was fried well but, as expected, bland. The omelette was also bland, which made up 80% of the dish. Service was not up to standard, as we needed to call the staff a few times before they even attended to us. Overall, most of the food was bland and very overpriced for the portion.

I am writing to share my disappointing experience at your Plantation Plaza branch on 20/2/25, between 6:00 PM and 7:00 PM. My family and I ordered the following items: • Fried Kway Teow • Nasi Lemak • Chicken Cutlet Fried Rice • Iced Yuan Yang • Iced Coffee • Iced Milo The Fried Kway Teow and drinks were served promptly, and we assumed the rice dishes would follow soon, especially since the restaurant was not particularly crowded, though we did notice some GrabFood orders being prepared. However, after waiting for nearly 25 minutes, the rice dishes had still not arrived. We had to check with the staff, who then started asking around in the kitchen. Eventually, we were informed that the Nasi Lemak was not ready and would take another 5 minutes. I was quite frustrated that we were not informed earlier and had to follow up ourselves. When the Chicken Cutlet Fried Rice was finally served, I immediately noticed that the chicken did not look right. Upon touching it, I realized it was cold and uncooked, raising serious concerns about food safety. I had to stop my son from eating it. At this point, we lost our appetite and patience and decided to cancel the remaining order. I informed your staff that we would only pay for the food we consumed. While they apologized and offered a 10% discount, the overall experience was extremely disappointing. We are regular customers at your Thomson Plaza branch and have never encountered such issues. We genuinely enjoy your food, but the service and food quality at the Plantation Plaza outlet fell far below expectations. This experience raises concerns about food safety and service efficiency, which I hope your management will seriously address.

I'm a bit disappointed with their iced coffee and Milo Dinosaur. They were very diluted. As for the food, the Mee Siam and KL Dai Luk Mee were good. The Penang Char Kway Teow was just so-so. One staff member was eating dinner while serving customers. I felt bad for them. Please allow your staff to sit down and finish their dinner before continuing to serve customers.

Here's an edited version of the review: Cons: The nasi lemak rice tasted undercooked. Food was very slow to come. Don't come for dinner because many things are sold out. Salted egg chicken fried rice is expensive and tough. Waiters can't understand English or Chinese; you have to point to the menu. Pros: The carrot cake had wok hei. Tips: To join as a member, scan the QR code. Go to settings to set up your birthday to get a birthday discount. Then go to the cashier to top up your account.