The staff at the self-checkout counter is unfriendly, unhelpful, and unreasonable! They refused to assist me and wouldn't let me go to a cashier. They need to understand that not every customer is familiar with how that self-checkout counter/system works.
Zahira Binte Osman
1
"I encountered a staff member named Indrani on Sunday, December 8, 2024, at 7:30 PM who was very unfriendly and appeared unhappy when we approached the self-checkout counter. The machine stopped halfway through the process, requiring assistance. When I approached her, she came unwillingly to help. I asked if I should weigh the apples, but she didn't reply or acknowledge me, simply walking away and returning with the price sticker, which she handed over with a sullen expression. We don't want this kind of attitude. This was my first time encountering such a rude NTUC staff member!"
Chai De
1
I have been served by Jessica Yip a few times and found her to be curt and unfriendly. She always seemed unhappy. There were no smiles, please, or thank you from her when completing payment transactions. Her attitude was terrible. Seriously, NTUC should send her for retraining or place her in a non-frontline position instead of letting her ruin customers’ buying experiences and moods at the Canberra outlet.
Dragon Lee 88
2
The watermelon wasn't fresh. I bought it on the way home, and when I tried to eat it, I noticed it had already turned sour. I had to discard the whole piece.
Hamidah Hamid
1
I was quite shocked to see the condition of this wrap during my visit on May 11th. It was extremely moldy. The best-before date was clearly stated as July 3rd. Would the department staff or branch manager please look into this seriously? Thank you.
CC
1
The meat and vegetables that I bought were not fresh, despite being bought at the usual price.
Lester Low
1
I am writing to express my dissatisfaction with my recent experience at the auto checkout facility in your store.
While using the auto checkout, I encountered difficulties with the machine, particularly regarding the payment transaction. Unfortunately, I was not informed that removing items from the machine while making payment could result in the transaction being locked. The staff, who assisted in unlocking the machine, did not provide clear instructions, leading to further issues.
I understand that using the auto checkout may require some familiarity. However, it would be greatly beneficial for customers if there were explicit instructions or warnings on the machine itself. Additionally, the staff's response was less than satisfactory, as they became rude and impatient without adequately explaining the situation.
I kindly request that NTUC Canberra Plaza consider retraining its staff to handle such situations with more patience and politeness. Furthermore, providing clearer instructions at the auto checkout machines can prevent misunderstandings and improve the overall customer experience.
I hope for a positive resolution and an enhanced shopping experience at NTUC Canberra Plaza.
Arc Woon
1
Walked out, forgetting to take my receipt and bonus stamp receipt. I walked back in to retrieve them. No other customers were at the checkout I used earlier, but a staff member had walked away from it and was putting a receipt in the waste paper basket. I "dug" it out (there were only two other receipts in the barely used basket), and the staff member said I was lucky she hadn't torn it up.
The issue wasn’t whether it was torn or not; the issue was, where was the bonus stamp receipt that was taken from the bottom of the purchase receipt?
Another experience over the past year:
I was queueing for the checkout counter, with one person ahead of me. It was 10:28 PM, but seven of the eight checkout counters were already closed. As I was approaching the last one after the previous person was done, the staff member said it was already closed and told me to go to the cashier counter, which had a queue building up. They always closed the self-checkout counters at 10:30 PM, and by that time, only one cashier counter was still open. Of course, I just put the item back and walked off, as it wasn’t the first time I had a bad experience there.
Two other experiences involved being told the NETS machine was already closed at the cashier counter, and another time, that my card wasn't working, even though I use it every day and had used it at the same NTUC the day before. Another staff member beside them nodded as well, agreeing it wasn’t working. It was working, by the way, and I know how a POS and NETS machine work. All three previous experiences regarding the POS/NETS being closed were with the same staff member, and it was all around 10:30 PM. What coincidences!
There was also a time when I was looking at the HALAL poultry section and found that there was pork meat placed right there. I was there around 10:40 PM at the time, and most of the chilled products lights were switched off or had blinds covering them. It just showed how the staff members just switched the lights off and rolled the blinds down without checking.
Of course, there were times when I had a good experience. Once, when I left a bag of groceries behind and was walking back, the staff member actually went out with my bag to give it to me at the escalator.
Karen Tan
1
The staff at the self-checkout counter is unfriendly, unhelpful, and unreasonable! They refused to assist me and wouldn't let me go to a cashier. They need to understand that not every customer is familiar with how the self-checkout counter/system works.
Ah Hock
1
Walked out, forgetting to take my receipt and bonus stamp receipt. I walked back in to retrieve it. No other customers were at the checkout I used earlier, but a staff member had walked away from it and was putting a receipt in the waste paper basket. I “dug” it out (there were only two other receipts in the barely used basket). The staff member said I was lucky she hadn't torn it up.
The issue wasn’t whether it was torn or not; the issue was, where was the bonus stamp receipt that was taken from the bottom of the purchase receipt?
Another experience over the past year:
I was queuing for the checkout counter, with one other person ahead of me. It was 10:28 PM, but seven of the eight checkout counters were already closed. As I was approaching the last one after the previous person was done, the staff member said it was already closed and told me to go to the cashier counter, which had a queue building up. They always closed the self-checkout counters at 10:30 PM, and by that time, only one cashier counter was still open. Of course, I just put the item back and walked off, as it wasn’t the first time I had a bad experience there.
Two other experiences involved being told the NETS machine was already closed at the cashier counter, and another time, that my card wasn't working, although I use it every day and had used it at the same NTUC the day before. Another staff member nearby nodded as well, indicating it wasn’t working. It was working, by the way, and I know how a POS and NETS machine work. All three previous experiences regarding the POS/NETS being closed were with the same staff member, and it was all around 10:30 PM. What coincidences!
There was also a time when I was looking at the HALAL poultry section and found that there was pork meat placed right there. I was there around 10:40 PM at the time, and most of the chilled product lights were switched off or had blinds covering them. This just showed how the staff members switch the lights off and rolled the blinds down without checking.
Of course, there were times when I had a good experience; when I left a bag of groceries behind and was walking back, a staff member actually went out with my bag to pass it to me at the escalator.