Responsible for supporting more experienced Account Managers, Sales Managers in managing relationships with customers, handling sales-related tasks, tracking key customers and providing customer support.
Key Job Accountabilities
- Act as primary interface with customers on day-to-day business issues, including; Production planning, Logistics, Purchasing, Finance, Information Systems and Customer Service on issue resolution.
- Track and resolve customer documentation issues including; forecast, purchase orders, build instructions, etc.
- Proactively work with customers on die attainment to forecast for mix management achieving highest possible revenue.
- Interface with Demand Management on Forecast/Capacity analysis to manage weekly upside opportunities and downside highlights (Die attainment).
- Maintain and report on key manufacturing metrics.
- Assist Accounts Receivable in billing issues and collections on overdue invoices.
- Interface with Sales Manager and TPM (Technical Program Managers) on account strategy.
- Maintain data within SAP for customer forecasting including line item details, pricing and forecast device / global code creations.
- Conduct quarterly business review with key targeted accounts.
- Proactively manage Excess Material items.
- Generate and update customer quotes/pricing in system.
- Provide improvement plans on driving forecast accuracy.
- Provide Waterfall Chart and WIP (Work in Progress) Tracking for Top Tier customer.
- Monthly reviews reporting on Key metrics such as revenue performance vs. quarterly forecast, improvement plan, customer service indices, factory performance, quarterly business updates, etc.
Experience & Qualifications:
- Recognized Degree in Business / Engineering or equivalent or have worked in similar industry.
- This is an entry or junior level role.
- Open to candidates who are keen to be part of OSAT (Outsourced Semiconductor Assembly & Test) industry.
- Inclination towards Sales, Planning or Customer Service.
- Good analytical, interpersonal and problem solving skills.
- Good team player with proven references.
- Excellent IT/Computer skills.
- Excellent communication & follow-up skills.
Others:
- Salary will comensurate with experience.
- Work place: Yishun Industrial Park A.
- Only shortlisted candidates will be notified.