Job Summary
We are a GP clinic seeking a Deputy Clinic Manager to lead operational excellence, staff supervision, and business development across multiple locations, ensuring high-quality patient care and efficient clinic management.
Responsibilities
- Lead daily clinic operations to maintain seamless service delivery and patient satisfaction
- Execute core clinic assistant duties including patient registration, medication dispensing, payment collection, claims submission, and clinical procedure support to ensure operational efficiency
- Manage patient feedback and resolve complaints related to operational and medical services to enhance patient experience
- Oversee insurance and government scheme claims processing, ensuring timely follow-up on rejected or returned claims to optimize reimbursement
- Monitor and follow up on outstanding payments to maintain financial accuracy and cash flow
- Develop and implement online and offline marketing strategies aligned with company policies to drive business growth
- Supervise clinic staff adherence to company policies and procedures, providing actionable feedback to management on operational issues
- Coordinate staff training and proficiency development, including clinical skills enhancement and participation in relevant courses, to uphold professional standards
- Model and enforce service and care standards among clinic staff and doctors through effective leadership
- Manage formal responses to audit requests in collaboration with the Medical Director to ensure compliance
- Execute ad-hoc projects assigned by management to support clinic objectives
- Travel between Yishun and Boon Keng / Bendemeer clinic locations as required
- Work shifts including weekends to support clinic operational needs