CARPENTER

Description

We are seeking an experienced Assistant Manager, Reservations, to oversee quotations, bookings, invoicing, and reservation processes for inbound travel, with a specialization in the China market. This role focuses on delivering exceptional service to Chinese clients, maintaining operational efficiency, and fostering strong relationships with clients and partners.

Responsibilities and Duties

• Prepare accurate and competitive travel quotations for Chinese clients and partners.

• Collaborate with suppliers to negotiate favorable rates and secure service availability. • Manage reservations for accommodations, transportation, tours, and other travel services.

• Input booking details into the reservation system accurately and provide timely confirmations.

• Generate and manage invoices for confirmed bookings.

• Monitor payments and follow up on outstanding balances to ensure prompt collection.

• Serve as the main point of contact for Chinese clients, delivering professional and responsive service.

• Address client inquiries and resolve issues to ensure high customer satisfaction.

• Work closely with internal teams to ensure efficient operations and seamless service delivery.

• Provide guidance and support to junior reservation staff as required.

• Stay updated on travel trends and preferences in the China market.

• Analyse booking data and prepare reports to inform strategic decision-making.

Qualifications and Requirements

• Proficiency in reservation systems and invoicing tools.

• Strong understanding of Chinese travel trends and client preferences