Course Administrator

Course Administrators provides comprehensive administrative support to trainers, students and course organisers, ensuring smooth executive of academic and professional programs. This role involves coordinating training logistics, managing records, handling customer inquiries and assisting the Head of department with day-to-day operations.

Key Responsibilities

Training Coordination & Logistics

• Book and prepare classrooms and training venues (Materials, Equipment, etc.)
• Assist in creating and implementing training programs
• Coordinate training activities, including scheduling and facilitator support

Administrative Support

• Handle course registrations, inquiries (phone/email) and customer service
• Prepare and distribute training materials
• Manage all correspondence, documentation, filing and record-keeping

Data & Record Management

• Accurately update training records in databases/online portals
• Compile and maintain monthly training reports for management
• Ensure strict confidentiality of sensitive information

Operational Tasks

• Perform general office duties (photocopying, data entry, etc.)
• Support ad-hoc projects and duties assigned by management

Job Requirements

Education & Experience

• Minimum Education: Secondary School and above
• At least 1 year relevant work experience (Customer service, administration or related fields)

Skills & Competencies

• Fluent in English with good communication skills and strong telephone etiquette
• Cheerful, customer-oriented and passionate about delivering positive experiences
• Proficient in MS Office and online portal (e.g. booking systems), Zoom, Google Calendar and similar tools
• Ability to multi-task, work independently and meet deadlines
• Strong interpersonal skills and a team player with a positive attitude
• Maintain strict confidentiality of sensitive information

Work Arrangements

• 6-day workweek (Required to work on weekends)
• Able to start within a short notice period
• Job training provided