Customer Quality Engineer

Key Job Accountabilities:

• Handles and responds to customer quality issue such as external CARs.
• RMA (product verification, liaise with CS/Operations on product disposition) Approver of non-std flow STR.
• Co-ordinate customer audit / questionnaire response (quality) and follow up on audit findings.
• Continuous improvement & problem analysis on quality issues using yield data, MRB (for low assembly yields and high continuity), internal/external CARs, etc.
• Handle incoming material defects; notify and follow up with customer on disposition.
• Review and send out customer reports such as: Cpk, Reliability, assembly/test LRR, ppm, etc.
• QBR preparation pertaining to quality indicators such as PPM, reliability, Cpk, SPC etc.
• Notify TPM/customer on PCN and keeping track of its progress.
• Liaise with TPM/customer on technical issues and be the point of contact for customers SQE.
• Perform Customer Specs Review (technical), coordinates with various parties to review the specs, feedback to customer on any concerns.
• Upkeep customer baseline specification.
• Liaise with Operations on engineering evaluation and data analysis due to quality issues.
• Liaise with NPI/Quality on specs review for package and device qualification result.

Required Experience and Qualifications:

• Degree, Post Graduate Diploma or Professional Degree in Engineering (Electrical/Electronic) or equivalent.
• At least 3 year(s) of working experience in the related field is required for this position.
• Experience in communicating with all level of customers will be advantageous.