Customer Service & Admin Executive

Role Overview
We are looking for a motivated and adaptable team member to support our daily operations. This role focuses on customer service, administration, and event coordination, with opportunities to get involved in different aspects of the business. No specific background is required — what matters is reliability, initiative, and a willingness to learn.

Key Responsibilities

Customer Service & Retention

• Assist in handling enquiries from wholesale and retail customers.
• Provide support in orders forecast and fulfilment.
• Help maintain good relationships with existing customers and follow up with new ones.

Administrative & Regulatory

• Support general administrative work such as scheduling and basic shipping documentation.
• Assist with regulatory submissions and responses to government agencies and customers documentary requests.
• Prepare and organize basic documentation for company operations.

IT & Systems

• Use company IT tools (e.g. email, spreadsheets, order tracking systems) to support operations and online activities.
• Ensure records are updated and accurate across production, sales, and customer support.
• Be open to learning simple digital tools that make routine tasks easier.

Event & Logistics Support

• Assist with planning and coordinating events such as trade shows and food festivals.
• Help with logistics including stock preparation, booth setup, and customer-facing activities at events.
• Provide on-the-ground support during events to ensure smooth execution.

Requirements

• Diploma, NITEC, or equivalent qualification in any field.
• Comfortable using IT tools (email, Word, Excel/Google Sheets).
• Organized, detail-oriented, and able to handle multiple tasks.
• Strong communication and customer service skills.
• Positive attitude and willingness to support different areas of a lean team.