Customer Service Assistant

The Customer Service Representative is essential for ensuring customer satisfaction by efficiently addressing inquiries, processing orders, and managing complaints.

• Perform F&B factory general administrative duties.
• Execute and manage all order processing transactions including but not limited to order entry, managing order changes, follow up on payment, handling order enquiries and complaints.
• Actively monitor orders and inform customers when delivery schedule changes.
• Maintain proper documents and filing.
• Data entry and documentation duties.
• Answering phone call.
• Other ad-hoc duties assigned by supervisor.
• Ability to communicate with customer.

Requirements:

• Based on business needs and working schedule. (Weekend or holiday shifts is required)
• Able to commence work on short notice.
• Good team player.
• Must be self-motivated, proactive, independent and possess good communication skills.
• Computer literate, Excel, and Word proficient.
• Able to commit to overtime when required.
• Possess at least 1 years of experience within the administrative function.
• Basic verbal and written communication skills.