Customer service manager

Job Description

• Counter reception and registration of patients
• Answering telephone & arranging appointments
• Confirmation of patients’ appointments
• Stock taking and ordering of dental materials
• Calling up and sending out and collection of works from dental laboratories
• Responsible for daily collections and accounts
• Arranging of appointment with dental suppliers
• Submission of CHAS and generate reports
• Liaising with patients via email and calls
• Ensuring smooth flow of patients
• Ensuring positive patient experience in the clinic
• Patient ambassador
• Treatment coordinator
• Invoice and tax receipt filing
• In charge of duty roster for Dental Surgery Assistants

Requirements

• Customer service and people oriented
• Confident, energetic and cheerful personality
• Has basic computer skills
• Ability to work well in a team
• Willingness to learn new skills and work with your hands.
• Pride in keeping work environment neat and tidy
• Punctuality and reliability as a member of the service delivery team
• Fluency in spoken and written English
• Fluency in spoken Chinese
• Dental Clinic experience is an advantage
• Multi task
• Able to work on weekday nights