Customer Service Officer / Executive (Order Fulfilment)

Customer Service Officer / Executive (Order Fulfilment)

📍 Location: Senoko Drive
💼 Full-Time | 🕘 Mon–Fri & Alt Saturdays | 💰 Up to $2,700 Basic + AWS

Role Overview

As a Customer Service Officer (Order Processing), you will play a crucial role in ensuring smooth order fulfilment and delivering excellent customer service. You’ll manage end-to-end order processing, handle inquiries, and work closely with internal teams to ensure timely and accurate delivery of products.

Key Responsibilities

• Accurately process customer orders using internal systems.
• Respond promptly to customer inquiries via phone, email, or chat regarding orders, deliveries, and product-related questions.
• Work closely with the sales and logistics teams to ensure timely and accurate order fulfilment.
• Maintain accurate documentation of orders, changes, and cancellations.
• Assist in resolving customer complaints or escalations in a professional manner.
• Propose improvements to enhance customer service processes and efficiency.
• Share customer feedback and insights with management to support service or product improvements.

Requirements

• Minimum GCE ‘N’ or ‘O’ Levels or equivalent.
• At least 2 years of experience in Order Fulfilment or Customer Service.
• Prior experience in the food service or hospitality industry is preferred.
• Familiarity with order processing systems; knowledge of SAP S4 is an added advantage.