Customer Service Representative

• Manage Customer production order releases inclusive weekend support if require
• Drive Customer Service Index to improve operational indices for customers.
• Purchase Order Management. Acknowledge purchase orders within 24 hours, maintain/cancel redundant purchase orders and ensure correct shipping address.
• Ensure there is always an active purchase order with pricing in SAP setup by Account Manager.
• Assist Account Manager with customer’s material liability (EXOB – Excess and Obsolescence) to minimize STATS ChipPAC revenue exposure.
• Analyze WIP projection daily & highlight any potential issues in missing daily shipment commit with actively alerted   customer & handle customer request/complaints in a timely manner, actively and reasonably resolve them, control the deterioration of the situation, improve customer satisfaction.
• Meet or exceed forecasted revenue. Ensure production and service billings and invoiced promptly with minimal debit / credit notes.
• Handle with Shipping on inbound/outbound requests.
• Make arrangements for customer visits and maintain good relationships with customer
  

Required Experience and Qualifications (Required knowledge, skills and experience---however acquired):

• Diploma and/or Degree graduate in any discipline.

• Possess good interpersonal and communication skills.

• Possess problem solving capability.