Customer Service Retail Assistant (Bakery)

Company
Sembawang Confectionery @ Blk 6 Beach Rd

Job Summary
We are a heritage neighborhood bakery known for freshly baked breads and pastries. As a Customer Service Assistant, you will be the friendly face of our store—helping customers understand our products, processing orders accurately, and keeping the shop welcoming and well-organized.

Job Locations

1. Blk 6 @ Beach Rd (Full-time / part-time)

2. Jewel Mall @ Changi Airport (Part-time)

Key Responsibilities
• Helping customers understand the product (ingredients, best-sellers, reheating/storage tips)
• Displaying breads and pastries neatly and replenishing as needed
• Packing products safely and efficiently for takeaways and deliveries
• Taking and processing orders via POS and other platforms (e.g., phone, online, Grab, Ushop, Foodpanda)
• Relaying information and orders to the Kitchen Team clearly and promptly
• Ensuring general housekeeping of the store, including cleaning and basic sanitization
• Befriending customers and building positive, long-term relationships
• Any other duties, as required

Requirements
• At least 16 years old
• Able to speak English and Mandarin to serve a diverse customer base and liaise with Mandarin-speaking customers
• Friendly, caring, and service-oriented
• Singapore Citizens and Permanent Residents only
• Prior retail or F&B customer service experience preferred; on-the-job training provided
• Comfortable using POS systems and basic order platforms
• Good communication skills with a cheerful, professional attitude
• Able to stand for extended periods and perform light lifting (up to ~10 kg)
• Responsible, punctual, and a team player
• Basic numeracy for cash handling and order checks
• WSQ Food Safety (Level 1) or willingness to obtain it is an advantage

Core Skills And Competencies
• Customer service and product knowledge
• Merchandising and display standards
• Order accuracy and attention to detail
• Cleanliness, hygiene, and food safety awareness
• Teamwork and coordination with kitchen and delivery partners
• Time management in a fast-paced environment

Work Schedule And Location
• Rostered shifts; weekends. Bakery is closed on Public Holidays and Mondays.
• Store-based role at Sembawang Confectionery

Remuneration And Benefits
• Competitive hourly or monthly pay commensurate with experience
• Includes annual leave and other employee benefits
• Staff discounts on bakery items
• On-the-job training and growth opportunities

Full-time : $2200 - $2500

Part-time : $10/$11 at Beach Rd; $13/14 at Jewel Mall @ Changi Airport