E-Commerce Executive

E-commerce Executive

· Managing, executing and follow up with portals assigned such as online sales, content, delivery, platform campaign management and upkeep of newness in all web-store product catalogue according to company standards
· Ensure stocks are updated and reflected accordingly across all channels.
· Processing online orders from e-commerce platforms.
· Handle all customer related enquiry by email, chat and social media.
· Provide good support to customers for building and maintaining excellent customer satisfaction
· Assist to brainstorm, structure, and improve the digital and e-commerce platform and the continuous engagement process with customers.
· Achieve / exceed all key sales measures and targets for the e-commerce platforms
· Ready to take on AD HOC Duties & Able to handle and possess understanding of online marketplaces (Such as Lazada Shopee Seller Centres, Websites)
· Sales driven personality and has basic understanding of customer service
· Comfortable with using Microsoft Office (Excel).
· Comfortable with using social media.
· Independent and resourceful.