Executive (Administration)

Order Management & Fulfillment Coordination

• Creation and processing of sales orders and delivery orders daily • Keying in sales report daily

• Ensure returned delivery orders are endorsed and scan to finance for billing

• Generating of packing list for production team

Proactive Customer Communication & Support

• Act as the primary point of contact for customer inquiries, feedback, and complaints, striving for first-contact resolution.

• Proactively communicate order status updates, potential delays, or fulfillment challenges to customers.

• Resolve delivery discrepancies (e.g., shortages, wrong items, basket collection issues) in a timely and customer-centric manner.

• Providing product or service information to both internal and external customers

• Informing customers promptly for unfulfillment items and offering alternative solutions (e.g., substitute items, rescheduled delivery).

Production and Logistics Liaison

• Liaise directly with logistics and warehouse teams to resolve missed items or delivery exceptions.

• Coordinate with logistics for specific delivery timing requests to meet customer expectations.

• Communicate unfulfillment issues to the production team and track resolution.

• Inputting of delivery routes for 3PL planning daily

• Generating of picking list for drivers daily

• Creation and maintaining of BOM in SAP

• Keying in of month end inventory counting, and assist with reconciliation

• Executing SAP transactions (purchase requisitions, goods issue, goods receive, production checklist)

Forecast & Demand

• Monthly production forecast according to menu or demand

• Assist with inventory reconciliation and contribute to month-end reporting related to stock levels affecting fulfillment.

• Execute essential SAP transactions on time (e.g., purchase requisitions for fulfillment materials, goods issue, goods receipt) to ensure smooth operations.

SAP (Master Data)

• Filling up of master data template for customer creation

• Creation and extension of materials

• Updating of transfer pricing

• Maintaining of selling price for external customers

Job Requirement skills:

● Attention to detail

● Problem-solving

● Adaptable and proactive

● Strong organisation and time management skills with the ability to multitask and prioritise effectively

● Discipline and a positive attitude

● Good communication and interpersonal skills

● Experience with google suite tools and SAP S/4 HANA will be added advantage