Job Summary:
The Jr. Program Manager responsible for effectively overseeing the customer accounts, meet customer demands, and cultivate positive customer relationships by coordinating with internal departments.
Essential Duties & Responsibilities:
- Administer and manage the orders from receipt to shipment.
- Transmit customer requirements to internal departments and internal feedback to customers.
- Take appropriate measures to facilitate collaboration among internal team members to meet customer orders and needs.
- Continuously monitor activities that may impact product/project costs or project/product delivery timelines within the project scope.
- Monitor order/project status closely and communicate promptly with customers.
- Calculate project and product costs at various stages, such as RFQ, pre-ordering, till order completion.
- Keep track of updated project/product costing and provide quotations to customers.
- Manage assigned programs within budgetary costs and planned timelines based on predefined specifications with customers.
- Assist the Finance Department in tracking customer payment matters.
- Prepare necessary departmental and customer-related reports.
- Provide training, guidance and work assignments to customer service specialists in the assigned customer service team.
- Handle other tasks assigned by superiors.
Education/Experience and Qualifications:
- Preferably bachelors in Engineering or similar technical field
- Preferably with more than 5-years' experience in a high-volume demanding production environment, medical device manufacturing experience is preferred.
- Strong organizational and coordination skills to ensure efficient handling of customer.
- Proficient in tracking and managing project timelines, ensuring timely delivery of products.
- Strong leadership skills to provide training, guidance, and work assignments.
- Excellent problem-solving skills and attention to details.
- Flexibility to adapt to evolving responsibilities and challenges in a dynamic work environment.