L2 Security Engineer

• Analyse problems, perform troubleshooting, and track problems through resolution

• Responsible for monitoring activities, such as security and bandwidth usage

• When necessary, escalate problems to the appropriate stakeholders / principals

• Ensure generation and management of support tickets according to SLA requirements

• Schedule and run periodic maintenance for security infrastructure at the data centre

• Plan and manage change request and / or maintenance activities for security operations including firmware patches

• Ensuring zero service level breaches and achieve 100% compliance with policy and procedure

• Perform Change Request, Service Request as assigned by team lead according to the SLA

• Offsite standby after office hours