Manager

Description:

Preparation, faciliating, conducting on-the-job training

Monitor training effectiveness of programmes delivered

Perform training administration duties and maintain training records

Maintain and develop internal support to achieve service quality standards

Accompany evaluations with meaningful and constructive feedback

Analyze service metrics to identify service gaps and call for improvement

Monitor and evaluate customer service performance on front liner and team level to induce excellence service standard

Maintain library of training resources and aids

Actively support and recommend continuous improvement pertaining to training processes

Contribute to the team culture in a positive manner

Requirements:

* Strong knowledge in Safety Field

* Strong working knowledge in Microsoft Office

* Ability to work within deadlines

* Demonstrate strong instructional writing skills