Marketing and Sales Executive

Marketing & Design

• Create marketing materials for social media posts, reels and stories, EDM visuals, website banners, POS materials, etc
• Design clean, effective marketing assets using Canva / Adobe Illustrator / Photoshop
• Ensure visuals and communications align with brand guidelines
• Work closely with sales and marketing teams to align promotions with customer communication
• Assist with content updates on e-commerce platforms where required
• Ensure promotions, prices, and campaign details are accurately communicated to customers E-commerce & Content Support
• Manage ecommerce platforms (shopify, shopee, fairprice and redmart)
• Manage chat, orders, inventory and listing

Customer Experience & Service

• Be the main point of contact for customer enquiries via calls, email, WhatsApp, social media, and e-commerce platforms.
• Handle order issues such as delivery changes, missing items, refunds, and complaints professionally
• Assist delivery drivers in contacting customers via WhatsApp/ Mainline when they are uncontactable at the delivery location
• Coordinate closely with operations, warehouse, and sales teams to resolve issues quickly (eg. complaints/ recovery/ missing order)
• Maintain records of customer interactions and recurring issues (eg. refunds/ missing items)

Who We’re Looking For

• Strong written and verbal communication skills
• Proficient in Canva and/or Adobe design tools
• 3-5 years experience in Customer service, FMCG, or e-commerce
• Someone who is comfortable in an SME environment and enjoys being hands-on
• Creative, organised, and customer-centric
• Able to juggle multiple priorities without losing attention to detail
• Flexible working arrangement (4 days in office, 1 day work-from-home (WFH) arrangement)