Operation Manager (Pest Control)

Job Summary

We're seeking an experienced operations manager to oversee our pest control operations, ensuring efficient and effective service delivery to our customers. The ideal candidate will have a strong background in pest control operations, excellent leadership skills, and a focus on customer satisfaction.

Key Responsibilities

• Team Management:

Supervise and mentor teams of pest control technicians, providing guidance, training and performance feedback.

• Customer Service:

Ensure high levels of customer satisfaction, responding promptly to customers concerns and resolving issues efficiently.

• Quality Control:

Monitor and enforce quality control standards, ensuring compliance with NEA regulations and company protocols.

• Inventory Management:

Oversee inventory management, including ordering supplies, managing stock levels, and minimizing waste.

• Performance Metrics:

Track and analyze key performance indicators (KPIs), indentifying areas for improvement and implementing process enhancements.

• Budgeting And Cost Control:

Manage operational budgets, controlling costs and ensuring efficient use of resources.

• Regulatory Compliance:

Ensure compliance with the relevants laws, regulations, and industry standards.

Requirements

• Industry Experience:

5+ Years of experience in pest control sales and operations.

• Leadership Skills:

Proven leadership and team management experience, with excellent communication and interpersonal skills.

• Pest Control Knowledge:

Very strong understanding and knowledge of pest control principles, practices and regulations.

• Analytical Skills:

Ability to analyze data, indentify trends and make informed decisions.

• Problem Solving Skills:

Excellent problem-solving skills, with the ability to resolve complex customers issue.

• Time Management:

Ability to prioritize tasks, manage time effectively and meet deadlines.