Roles & Responsibilities
1. Oversee Daily Cleaning Operations:
- Manage the overall day-to-day cleaning operations at the assigned site(s), ensuring the highest standards of cleanliness and hygiene.
- Ensure the cleaning schedule is adhered to and tasks are completed within the designated timeframes.
2. Team Management:
- Lead, supervise, and motivate a team of Operations Executives and Supervisors.
- Provide guidance, training, and performance feedback to staff members to ensure efficient and effective work.
- Conduct regular team meetings to ensure clear communication and resolve any operational issues.
3. Scheduling & Planning:
- Develop and manage the daily, weekly, and monthly schedules for all Operations Executives and Supervisors.
- Ensure optimal allocation of resources (staff and equipment) to meet operational needs.
- Monitor and adjust schedules as needed based on operational demands, staffing levels, and client requirements.
4. Client Liaison:
- Maintain regular communication with clients to ensure service and cleaning standards are consistently met.
- Address any client concerns or feedback promptly and take corrective action where necessary.
- Participate in client meetings and ensure satisfaction with services provided.
5. Quality Assurance:
- Monitor and ensure compliance with company standards for cleanliness and safety at all times.
- Conduct regular inspections to ensure quality of cleaning services and provide corrective feedback to the team as needed.
- Establish and implement cleaning protocols and best practices to improve operational efficiency and service delivery.
6. Reporting & Analysis:
- Provide regular progress reports to the Head of Operations (HOO), including updates on staff performance, cleaning project statuses, and client feedback.
- Identify operational bottlenecks and suggest improvements to enhance workflow and productivity.
7. Recruitment & Staff Development:
- Plan and execute recruitment drives to hire Operations Executives, Supervisors, and cleaning staff as per operational needs.
- Ensure new staff are properly onboarded and trained to meet service standards.
- Monitor staff retention and address any workforce issues to maintain a motivated and high-performing team.
8. Health, Safety, and Compliance:
- Ensure compliance with all relevant health, safety, and environmental regulations.
- Ensure the team is properly trained on safety protocols and that necessary safety equipment is provided.
- Conduct regular safety audits and implement corrective measures as needed.
9. Additional Duties:
- Perform any other tasks or duties as assigned by the Head of Operations (HOO) to ensure smooth and efficient operations.
- stay up to date with industry trends and innovations in cleaning and operational management.
Requirements
· Minimum 5 years of working experience in the cleaning industry
· Fluent spoken and written English
· PC literate at an advantage
· Possess Class '3' driving license
· With a positive attitude and experience in staff management
· Customer-oriented
· In good physical health