Job Title: Full Time Packer cum Customer Service Assistant
Job Scope / Responsibilities:
1. Packing & Order Fulfilment
- Pick, pack, and prepare customer orders according to company standards.
- Ensure items are correctly labelled, sealed, and packed safely.
- Check product quality before packing to avoid damaged or incorrect items.
- Assist in receiving, sorting, and organizing inventory.
- Maintain cleanliness and orderliness of the packing area.
2. Customer Service
- Handle customer inquiries via phone, email, messaging platforms, or in person.
- Provide accurate product information, order updates, and delivery details.
- Assist customers with returns, exchanges, or issues calmly and professionally.
- Coordinate with internal teams (e.g., logistics, sales) to resolve customer concerns.
3. Computer & Administrative Tasks
- Use basic computer software (e.g., MS Office, Google Workspace) to process orders and update records.
- Input customer details, order information, and inventory data into the system.
- Generate packing lists, invoices, shipping labels, or related documents.
- Update customer service logs and maintain accurate data entry.
- Monitor online orders from platforms (Company’s App).
4. Warehouse Coordination
- Assist in stock-taking, inventory checks, and reporting stock discrepancies.
- Support warehouse operations such as replenishing shelves and organizing stock.
- Ensure proper handling and storage of goods to prevent damage.
5. General Duties
- Follow company safety guidelines, and operational procedures.
- Work closely with team members to ensure smooth daily operations.
- Perform any other tasks assigned by supervisors or management.
Job Requirements
- Basic computer skills and ability to use order-processing systems.
- Good communication and customer service skills.
- Able to work independently and handle multitasking.
- Ability to work in a fast-paced environment and meet deadlines.
- Physically fit for packing and lifting moderately heavy items.
- Positive attitude, responsible, and detail-oriented.
- Chinese language skills are beneficial due to frequent interactions with Chinese-speaking clients.
Mon - Fri 9am to 5pm.
Sat - 9am – 1pm.
Monthly Salary - $1,800 - $1,900
Interested candidates, please email your resume to career@nexzessential.com with your mobile number.
Shortlisted candidates will receive email / call for interview arrangement.